Why Delta Won’T Let Me Check In Online And What To Do

Have you ever tried checking in for your Delta flight online, only to get an error message saying you can’t? Being unable to check in online can be frustrating when you’re trying to get to the airport. Luckily, there are usually some simple solutions to resolve Delta’s online check-in issues.

If you’re short on time, here’s the quick answer: Delta may not allow online check in if your reservation contains certain restrictions, you have unaccompanied minors on the itinerary, or you need special assistance. You can call Delta to check in over the phone or check in at the airport.

In this comprehensive guide, we’ll cover the main reasons Delta won’t allow online check-in and walk through the steps you can take to check in for your flight.

Delta Online Check-In Overview

Checking in for your Delta flight has never been easier with their convenient online check-in service. By utilizing this feature, you can save time and avoid long lines at the airport. Let’s take a closer look at what online check-in is all about.

What is online check-in?

Online check-in allows passengers to check in for their flights in advance using their computer, smartphone, or tablet. Instead of having to physically check in at the airport counter, you can complete the process from the comfort of your own home or while on the go.

Delta’s online check-in system allows you to select your preferred seat, input your baggage information, and even print your boarding pass. This means you can bypass the check-in counter entirely or simply drop off your checked baggage at a designated area, saving you valuable time.

Requirements for checking in online

To check in online with Delta, you will need a few key pieces of information. First and foremost, you’ll need your confirmation number, which is typically provided to you when you book your flight. Additionally, you’ll need the passenger’s last name as it appears on the reservation.

It’s important to note that not all passengers may be eligible for online check-in. Certain situations, such as traveling with pets, unaccompanied minors, or passengers with special assistance needs, may require you to check in at the airport counter.

In these cases, Delta’s friendly staff will be more than happy to assist you.

Benefits of checking in online

There are numerous benefits to checking in online with Delta. First and foremost, it saves you time. By completing the check-in process before arriving at the airport, you can avoid long lines and potentially stressful situations.

Another advantage of online check-in is the ability to secure your preferred seat in advance. Whether you prefer a window seat, an aisle seat, or have a specific seat preference, checking in online allows you to choose from the available options.

Additionally, online check-in enables you to print your boarding pass at home, eliminating the need to wait in line at the airport kiosk. This can be especially useful if you are traveling with carry-on luggage only.

By taking advantage of Delta’s online check-in service, you can streamline your travel experience and make your journey more enjoyable from start to finish.

Why Delta Won’t Allow You to Check In Online

Checking in online is a convenient way to save time and avoid long queues at the airport. However, there are times when Delta may not allow you to check in online. Here are some possible reasons why:

Your reservation contains restrictions

If your reservation contains certain restrictions, such as a special fare or specific booking code, Delta may require you to check in at the airport. These restrictions could be related to your ticket class, frequent flyer status, or special promotions.

It’s always a good idea to review your reservation details or contact Delta directly to understand any restrictions that may apply to your booking.

You’re traveling with an infant or unaccompanied minor

Delta has specific policies and procedures for passengers traveling with infants or unaccompanied minors. For safety reasons, these passengers may not be allowed to check in online and may need to complete the check-in process at the airport.

This allows Delta staff to verify important information and ensure the well-being of these passengers during their journey.

You require special assistance

If you require special assistance, such as wheelchair services or medical equipment, Delta may require you to check in at the airport. This ensures that Delta staff can provide the necessary support and accommodations to make your travel experience comfortable and hassle-free.

You booked through a third party

If you booked your flight through a third-party website or travel agent, there may be limitations on online check-in. In some cases, the third-party booking platform may not have the necessary integration with Delta’s systems to allow online check-in.

In such instances, you may need to check in at the airport or contact Delta for further assistance.

You have refundable or changing tickets

For passengers with refundable or changing tickets, Delta may require you to check in at the airport to ensure any necessary changes or refunds are processed correctly. This allows Delta staff to assist you with any modifications or cancellations you may need to make to your reservation.

There was an error in booking

Sometimes, errors can occur during the booking process, leading to issues with online check-in. This could be due to technical glitches or incorrect information entered during the reservation. If you encounter any difficulties while trying to check in online, it’s best to contact Delta for assistance.

Your passport or visa details are incorrect or missing

For international travel, it is crucial to have accurate passport and visa information. If your passport or visa details are incorrect or missing from your reservation, Delta may require you to check in at the airport to validate your travel documents.

It’s important to double-check your passport and visa details when making a reservation to avoid any issues with online check-in.

While online check-in is a convenient option for most Delta flights, there are certain situations where checking in at the airport is necessary. If you find yourself unable to check in online, don’t worry! Delta’s staff is always available to assist you and ensure a smooth travel experience.

What To Do If Delta Won’t Allow Online Check-In

Online check-in has become a convenient and time-saving option for many travelers. However, there may be times when Delta Airlines won’t allow you to check in online. Don’t worry, there are several steps you can take to ensure a smooth check-in process.

Try again closer to departure

If you encounter difficulties while trying to check in online, it’s possible that Delta’s system is not yet available for your flight. Airlines typically open online check-in at specific times, usually 24 hours before departure.

If you’re trying to check in too early, it might be best to try again closer to your departure time.

Use Delta’s mobile app

If you haven’t already, consider downloading Delta’s mobile app. The app allows you to check in for your flight, view your boarding pass, and receive real-time flight updates. It’s a convenient alternative to online check-in, especially if you’re experiencing technical difficulties on Delta’s website.

Check in at the airport

If online check-in is not an option, you can always check in at the airport. Delta Airlines provides self-service kiosks at most airports where you can check in, select seats, and print your boarding pass.

Remember to arrive at the airport with ample time before your flight to avoid any last-minute stress.

Call Delta to check in over the phone

If all else fails, you can call Delta’s customer service to check in over the phone. They will guide you through the check-in process and assist with any other questions or concerns you may have. Keep in mind that wait times may vary, so it’s advisable to call well in advance of your departure time.

Remember, unexpected situations can occur, and it’s always best to be prepared. By following these steps and exploring alternative check-in options, you’ll be able to navigate any challenges that may arise during your travel with Delta Airlines.

How to Avoid Online Check-In Issues with Delta

Online check-in is a convenient feature offered by most airlines, including Delta. However, there can be instances where you may encounter issues while trying to check in online. Here are some tips to help you avoid these issues and have a smooth check-in process with Delta:

Book directly through Delta

One of the best ways to avoid online check-in issues with Delta is to book your flight directly through their official website. By doing so, you can ensure that all your booking information is properly synchronized with their system, reducing the chances of any discrepancies during check-in.

Booking through third-party websites may sometimes lead to errors or delays in the check-in process.

Enter accurate passenger details when booking

Accurate passenger information is crucial for a hassle-free online check-in. When making your reservation, double-check that you have entered all the required details correctly, including your name, date of birth, and passport or identification number.

Even a small typo can cause issues during online check-in, so it’s important to be diligent when entering your information.

Check in as early as possible

To avoid any potential online check-in issues, it’s always a good idea to check in as early as possible. Delta typically allows passengers to check in up to 24 hours before their scheduled departure time.

By checking in early, you can secure your preferred seat and minimize the chances of encountering any technical glitches or system errors that may occur closer to the departure time.

Use Delta’s app for mobile check-in

Delta offers a user-friendly mobile app that allows passengers to check in directly from their smartphones. Using the app can be a convenient alternative to online check-in on a computer. The app provides a seamless check-in experience and also allows you to access your boarding pass digitally, eliminating the need for printing or carrying physical documents.

By following these tips, you can increase the likelihood of a smooth and trouble-free online check-in experience with Delta. Remember, if you do encounter any issues, Delta’s customer service team is always available to assist you and ensure that you have a pleasant journey.


Getting denied online check-in by Delta can be inconvenient, but is usually easy to resolve. Reasons it may happen range from reservation restrictions to booking errors to traveling with infants. You have options like checking in at the airport, via the Delta app, or calling Delta to check in over the phone.

To avoid issues in the future, book directly with Delta, enter passenger details accurately, and check in as early as 24 hours before departure.

With a range of troubleshooting tips for getting checked in when Delta won’t allow it online, you can now breeze through the airport even if you encounter this frustrating error message. Safe travels!

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